WHY TESSA
Why Choose Tessa: A Reliable Maintenance Company for Dubai and the UAE
Every guide on how to choose a reliable maintenance company in Dubai repeats the same checklist: verify the trade licence and insurance, insist on a written quote, ask what the warranty covers, and find out who answers when something fails at night. We agree with the checklist. Tessa Technical Services is a licensed and insured company, headquartered in Dubai and working across the UAE — in communities from Dubai Marina and Arabian Ranches to Mirdif, and out to Abu Dhabi and Sharjah. Below are the six practices we ask you to judge us on. Each one is something you can verify on your first booking, not a slogan.
- 01
A Fixed Written Quote Before Any Work Begins
You approve a fixed written quote on-site before a single tool comes out. Whether the job is a leaking mixer tap or a full villa repaint, the price you sign is the price you pay — no hourly meters, no mid-job extras. If the scope genuinely changes, we stop and issue a revised quote for your approval first.
- 02
Warranties You Hold in Writing
A warranty you cannot show anyone is a promise, not a warranty. Ours is printed on your invoice: three months on workmanship and six months on parts we supply. If an AC repair we completed fails within that window, we return and put it right under the same terms. T&C apply.
- 03
One Accountable Team for Every Trade
A burst pipe is rarely just a plumbing job — there is soaked paintwork behind it and sometimes a tripped circuit too. Because Tessa covers the full range of home and office maintenance services — AC, plumbing, electrical, painting, handyman and civil works — one supervisor owns the whole repair, and no contractor can point at another when something needs revisiting.
- 04
A 24/7 Line Answered by a Person
Ring our emergency maintenance line at 3am about a tripped mains board or an AC that has died in August, and a person picks up — not voicemail, not a form promising a callback. A technician is typically on-site within 60 to 90 minutes, and that holds on weekends and public holidays. Try the number before you ever need it; it answers the same way at noon.
- 05
A Transparent Inspection Fee, Credited on Approval
Whether we are tracing a slow leak behind a bathroom wall or a socket circuit that keeps tripping, diagnosis has one fixed price: an AED 150 inspection fee, paid when you book and credited to your final invoice the moment you approve the on-site quote. Approve the work and the visit costs nothing extra; decline and you have paid only for an honest diagnosis. Our FAQ explains exactly how the credit is applied.
- 06
Planned Maintenance Through AMC Plans
Reactive repairs fix today; planned maintenance prevents next month. Our annual maintenance contracts schedule PPM visits across the year for AC and wider MEP systems, and AMC clients have the AED 250 after-hours emergency callout charge waived. For landlords and offices especially, it turns maintenance from a series of surprises into a calendar.
Put us to the test.
Try us on the smallest job you have. Fixed quote on-site, a warranty in writing, and a real person on the phone.